Welcome to the Support Center

Radius 10-280ft, Cover up to 5.6 Acres. (max 280 ft only for open space)

Receiver: First, turn off the device. Then, press and hold the power button for 3 seconds until the indicator light flashes green quickly. This indicates that the receiver has entered pairing mode (this mode lasts for 10-12 seconds).
Transmitter: Press and hold the pairing button to enter pairing mode. Press the pairing button briefly to switch between different dog channels. After selecting the channel, press the mode button to confirm.

When the transmitter has no power, the collar will not function. However, the collar can still be used normally while the transmitter is being charged.

Please ensure that the signal at the boundary has been tested before the fence is put into use.
Testing Notes:
1. When testing, stay at the test point for a longer period to accurately verify whether the signal is consistently stable.
2. If during testing, the receiver is placed at the center and the transmitter is moved to test the signal at the boundary points, ensure that the receiver does not enter sleep mode, as this could lead to inaccurate testing. If the initial signal test is stable, there should not be any subsequent issues with signal loss at the boundary.
2. If during testing, the receiver is placed at the center and the transmitter is moved to test the signal at the boundary points, ensure that the receiver does not enter sleep mode, as this could lead to inaccurate testing. If the initial signal test is stable, there should not be any subsequent issues with signal loss at the boundary.
Next, check whether the mode has been adjusted from test mode to working mode. In test mode, a warning is only issued if the signal is lost, not when crossing the boundary. Next, check whether the mode has been adjusted from test mode to working mode. In test mode, a warning is only issued if the signal is lost, not when crossing the boundary.
If the device is also in working mode and still does not issue a normal warning, then there is an issue with the device, and you can replace the device for the customer.

No, the levels cannot be adjusted and increases levels automatically.

Radius 25-999Y, Cover 0.4-650Acres

One collar can only be used for one dog. Purchase one collar for each dog.

Yes, the F830Plus allows level adjustment and can be set to a fixed level.

It takes 2 hours to charge and provides 24 hours of usage.

When there is no signal, the correction system will not be activated. This means that if the dog is in an area without a signal, it will not receive any accidental alerts.

Circular fence, not customizable, and irregular shapes cannot be set.

Large open outdoor areas.

1.Important Note: Always use in open outdoor areas without obstructions to ensure stable GPS signal.
2.Basic Setup:
- Press and hold M button for 3 seconds to power on
- Wait 3-5 minutes to acquire GPS signal (≥3 bars recommended)
- Press and hold center button to set center point until icon appears
3.Fence Adjustment:
- Press center button briefly to enter distance adjustment
- Use +/- buttons to increase/decrease range
4.Warning Settings:
- Press M button to switch between vibration/static modes
- Adjust correction intensity levels as needed
5.Boundary Testing:
- When leaving boundary, correction will activate
- Test multiple directions for accuracy.

Radius 25-999Y, Cover 0.4-650Acres.

No, the levels cannot be adjusted and increases levels automatically.

It takes 2 hours to charge and provides 20 hours of usage.

One collar can only be used for one dog. Purchase one collar for each dog.

Satellite Positioning: The signal is transmitted vertically. To ensure proper functionality, there should be no obstructions above the boundary, and the sky should be visible. If there are more than three GPS signals, the device can work normally. Therefore, indoor environments, forests, or overcast weather may affect the signal.

Yes, appropriate training is required for dogs before using the fence mode. Detailed training guidance can be found in the training manual we provide.

- Fence Collar *1
- Boundary Flag *10
- Test Light Tool *1
- Magnetic Charging Cable *1
- Contact Points *2 Pairs
- User Manual *1
- Training Guide *1

The dog receives a warning if it crosses the boundary. If it doesn't return, the intensity of the warning increases, with a maximum of two rounds of six alerts each, pausing for a minute in between. The warning stops once the dog returns inside the boundary.